The Audio 2.0 Survey Results

Here are, as promised, the Survey results. 58 people have taken part. A huge "thank you" to everybody who took the time to answer it.

In a later blog post, I'm going into details on the submissions, especially some of the comments people made, and my interpretation of the data.

How old are you?
	Under 18 years old 3 5% Between 18 and 25 years old 20 34% Between 25 and 35 years old 28 48% Between 35 and 45 years old 5 9% Over 45 years old 2 3% People may select more than one checkbox, so percentages may add up to more than 100%.

What operating systems do you use?
	Windows XP or older 42 72% Windows Vista 8 14% Mac OS X 17 29% Ubuntu Linux 10 17% Other 8 14% People may select more than one checkbox, so percentages may add up to more than 100%.

What are you using audio editing software for?
	Music Composition 52 91% Sound Collages 22 39% Mashups / Remixes 26 46% Mastering 27 47% Recording 39 68% Performances 19 33% Other 1 2% People may select more than one checkbox, so percentages may add up to more than 100%.

What kind of audio editing software do you use?
	Sequencer 48 87% Tracker 17 31% Multitrack Editor 23 42% Modular Environment 25 45% VST Effects 41 75% VSTi Instruments 42 76% Other 2 4% People may select more than one checkbox, so percentages may add up to more than 100%.

Did you buy any software this year?
	No, I only use free/unlicenced software 20 36% No, I use my companies licences 2 4% Yes, I bought at least one cheap product 10 18% Yes, I bought at least one expensive product 21 38% Other 3 5% People may select more than one checkbox, so percentages may add up to more than 100%.

What would be your favorite way of purchasing software?
	I buy the boxed product in a store 3 5% I order the boxed product to be shipped 9 16% I buy a download online 32 56% I buy a download including subscription online 4 7% I download for free and pay for a service subscription 7 12% Other 2 4% People may select more than one checkbox, so percentages may add up to more than 100%.

How important is personal email support to you?
Not required Would use frequently	1 - Not required 6 10% 2 10 17% 3 11 19% 4 24 41% 5 - Would use frequently 7 12% People may select more than one checkbox, so percentages may add up to more than 100%.

How important is phone support to you?
Not required Would use frequently	1 - Not required 31 53% 2 17 29% 3 7 12% 4 1 2% 5 - Would use frequently 2 3% People may select more than one checkbox, so percentages may add up to more than 100%.

How important are updates to you?
Only for bugfixes I love new features	1 - Only for bugfixes 1 2% 2 4 7% 3 9 16% 4 15 26% 5 - I love new features 28 49% People may select more than one checkbox, so percentages may add up to more than 100%.

Do you see software as a product or a service?
Product Service	1 - Product 25 44% 2 13 23% 3 13 23% 4 2 4% 5 - Service 4 7% People may select more than one checkbox, so percentages may add up to more than 100%.

What would you consider the average tolerable fee for a software service subscription?
	$1-$5/Month 30 54% $5-$15/Month 14 25% $15-$30/Month 2 4% $12-$60/Year 6 11% $60-$180/Year 2 4% $180-$360/Year 1 2% People may select more than one checkbox, so percentages may add up to more than 100%.

For above fee, what mandatory services MUST be included in such a subscription?

Access to a bug tracker 33 60% Access to a forum 44 80% Email support 43 78% Phone support 11 20% Free feature updates 40 73% Free bugfix updates 51 93% Access to tutorial videos 23 42% Access to tutorial articles 33 60% Access to rich media archive 17 31% Newsletter 15 27% Instant chat support 9 16% Access to source code 9 16% Other 5 9% People may select more than one checkbox, so percentages may add up to more than 100%.